IT Service Management - Implementation Roadmap NetSource ITSM Implementation Roadmap This project-based activity provides you with a strategic plan on how to implement a successful IT Service Management program. The Implementation Roadmap builds on the Process and Tools Assessments already completed. See links at left for more information on these assessments. Objectives of the ITSM Roadmap       Prioritization of ITSM implementation activities according to measurable value to the business       Establishment of Key Performance Indicators and metrics to assess program success and to build and maintain accountability       Assure that process, project, change and technology elements are in place and managed to assure program success Scope of Work       Incorporates the results of the ITIL Process and Tools Assessments to provide a recommended roadmap for the implementation of the Service Support processes and, to the extent it is germane to nearer term objectives, the Service Delivery processes       Aligns larger IT strategy and objectives with the ITIL Implementation Roadmap       Provides key milestones and program objectives that establish the framework for a program project plan This service is designed to work in conjunction with NetSource Program Management. NetSource consultants bring IT management skills, ITIL process and technology experience to customer engagements. Ask us how a NetSource ITSM Implementation Roadmap will "Improve Your NET Worth."