IT Service Management - Process Assessment NetSource ITSM Process Assessment This project based activity provides you with a baseline process assessment and rating of the current state of your IT Service Management operational maturity level as measured by ITIL best practice performance criteria. ITSM Process Assessment Scope of Work       NetSource provides a facilitated team assessment - understanding, rating and documenting the strengths and weaknesses - of the customer’s current Service Support and Service Delivery processes and the Service Desk function.       Prioritized recommendations for ITSM process improvement based on financial return and service quality improvement with emphasis on quick wins.       Includes data that facilitates the building of the ITSM Implementation Roadmap. ITSM Process Assessment Deliverables Text and graphic report, including detailed data that documents the results of the Assessment. NetSource consultants bring IT management skills, ITIL process and technology experience to customer engagements. Ask us how a NetSource Process Assessment will "Improve Your NET Worth."