ITIL Foundations Training ITIL Foundations Course Description This 2.5-day interactive course emphasizes practical application of ITIL (Information Technology Infrastructure Library) best practice and leads to the EXIN or APMG Foundation Certificate in IT Service Management. The training emphasizes the advantages of Service Management utilizing the ITIL framework and is presented with focus on the goals, objectives, key activities, business benefits and critical success factors necessary for each ITIL® process and function, all directed toward creating a best practice IT operations environment. Open Enrollment Private Course ITIL Foundations Course Structure The course is broken into modules that largely reflect the five elements of the Service Management lifecycle – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. It is lecture based, and uses individual and group assignments and mock examinations to prepare the student for the EXIN or APMG examination leading to ITIL Foundation Certification. The multiple-choice EXIN examination is provided at the end of the course. ITIL Foundations Course Deliverables All course presentation materials are presented in a reference-ready bound notebook. Key concepts are reviewed, a terms glossary and a practice exam are provided. NetSource instructors bring seasoned IT management skills, ITIL process and technology experience to the classroom. Ask us how a NetSource ITIL Foundations course will "Improve Your NET Worth."